Navigate Difficult Feedback Conversations is designed to help participants who have a foundational understanding of how to deliver feedback become more effective in handling difficult reactions such as defensiveness, anger, blame, and withdrawal. The class begins by exploring why feedback conversations feel challenging, including insights from research on social acceptance and emotional triggers. Participants will discuss strategies for managing these conversations, including delivering feedback as observations and seeking permission before giving feedback. 

With interactive case studies and real-world scenarios, participants will have an opportunity to practice navigating emotions in feedback conversations, preparing them to do the same on their teams. 

By the end of this class, you will be able to… 

• Describe strategies to avoid truth, identity, and relationship triggers in feedback conversations
• Generate ideas to respond to emotions in feedback conversations
• List the steps to effectively close out feedback conversations

Once you register, you’ll have access to asynchronous articles and tools. 

Related Courses

• Give Feedback That Lands
• Lead Compassionate Conversations
• Run Effective Performance Review Meetings