"The Coach Approach" serves as a guide for managers or individuals seeking to enhance their coaching skills by introducing essential techniques for conducting impactful coaching conversations. Participants are familiarized with three key pillars of coaching, namely active listening, acknowledging and validating, and employing open-ended questions. Practical application of these skills is emphasized through interactive breakout room sessions.

The second half of the class empowers learners with the GROW model which they then apply to coach a peer and help them develop a plan to improve their listening skills. 

Coaching isn’t about having the right answers. It’s about helping others think more clearly about their own. In The Coach Approach, participants learn a practical framework for leading more effective coaching conversations at work. The session focuses on three core coaching skills that encourage deeper reflection and problem-solving.

Participants explore how listening at different levels can improve understanding and trust in conversations. They also practice language that helps people feel heard and supported while keeping the focus on forward progress. The session then introduces the GROW coaching model as a simple structure for guiding conversations that help others clarify goals, explore possibilities, and commit to action.

By the end of the session, participants will be able to:

• Listen more effectively using 360° listening techniques
• Acknowledge and validate others to build trust and openness
• Ask empowering, open-ended questions that deepen thinking
• Use the GROW model to structure clear, productive coaching conversations

Recommended Prerequisites: n/a

Related Classes:

• Coach Towards a Goal
• Ask Powerful Questions
• Lead Compassionate Conversations