Transform Conflict into Collaboration

Designed for managers and individual contributors, “Transform Conflict In Collaboration” will follow a step-by-step process to constructively manage conflict and de-escalate larger challenges lying beneath the surface. The class begins with an overview of the five conflict styles and creates space for you to reflect on your own response to conflict. This sets the stage for deeper engagement in role-plays and case studies, in which you will practice de-escalating conflict using the Dual Concern Model and the Islands Work approach. 

Once registered, you’ll have access to asynchronous articles and tools.

At the end of the course, you’ll be able to: 

• Describe how your assertiveness and empathy levels determine your conflict style 
• Utilize questioning techniques to gain perspective of others’ needs, wants, and feelings in conflict situations 
• Apply a step-by-step approach to manage conflict and de-escalate challenges

Recommended Prerequisites: n/a

Related classes:

• Identify The Right Conflict Style
• Navigate Different Intercultural Conflict Styles 
• Influence Without Authority
• Build High-Trust Relationships