Identify the Right Conflict Style

1 class
60 minutes


According to research done by CPP, US employees spend about 3 hours per week dealing with conflict, resulting in an annual cost of around $359 Billion. Although conflict is inevitable, it does not need to be destructive. How you respond to conflict determines whether the outcome is positive or negative.

In this class, you will explore the dual concern model to diagnose any conflict and choose an appropriate response style. Using non-violent communication skills, you will practice leading sensitive conversations and defusing conflict successfully. 

You will leave with a greater understanding of: 

  • How to diagnose different conflict styles and choose an appropriate response. 
  • The four steps of nonviolent communication and how to utilize them to defuse conflict.
  • Healthy ways to embrace conflict and turn tension into growth and success.
How Hone is different
Live learning
Small-group classes over video conference. Join wherever you are.
Interactive activities
Practice new skills in breakout rooms with like-minded professionals.
Real-world application
Apply new skills to your work by taking action and choosing a personalized Hone challenge.
Manager Training, Redefined