According to research done by CPP, US employees spend about 3 hours per week dealing with conflict, resulting in an annual cost of around $359 Billion. Although conflict is inevitable, it does not need to be destructive. How you respond to conflict determines whether the outcome is positive or negative.
In this class, you will explore the dual concern model to diagnose any conflict and choose an appropriate response style. Using non-violent communication skills, you will practice leading sensitive conversations and defusing conflict successfully.
You will leave with a greater understanding of: