Explore the dual concern model to diagnose any conflict and choose an appropriate response style. Use non-violent communication skills to defuse conflict successfully.
Learn how to make intentional choices about the type of question to ask, sequence your questions and change approaches when needed, and use probing questions to get beneath surface answers.
Learn a step-by-step process to manage conflict and de-escalate larger challenges lying beneath the surface. We’ll teach you the skills to put conflict to work for you.
Learn how to communicate with vulnerability and hold space for others. Utilize the powerful skill of storytelling to bridge differences and foster increased understanding and inclusion.