Conflict Management Track

4 classes
60 - 75 minutes


How can you turn conflict at work into deeper connection and collaboration? In this live, virtual track you’ll learn how to diagnose conflicts thoughtfully, navigate difficult conversations with precision and deepen trust and collaboration with others. 

You’ll master a powerful framework for managing conflicts fairly, and practice a step-by-step process to communicate effectively during tense moments. Together, we’ll explore how to embrace conflict in a constructive way when giving correct feedback, collaborating under tight deadlines and working with difficult co-workers. You will leave with the skills to transform difficult conversations into a powerful path forward that builds more resilient teams. 

This four-session track is led by world-class facilitators who will guide you - through experiential exercises, role play, and group coaching - to navigate conflict successfully, build greater trust and deliver exceptional results for your organization.


Class #1: Ask Powerful Questions
60 minutes
Learn how to make intentional choices about the type of question to ask, sequence your questions and change approaches when needed, and use probing questions to get beneath surface answers.
Class #2: Lead Compassionate Conversations
60 minutes
Diagnose the root causes of conflict, and defuse tense moments with compassion.
Class #3: Identify the Right Conflict Style
60 minutes
Explore the dual concern model to diagnose any conflict and choose an appropriate response style. Use non-violent communication skills to defuse conflict successfully.
Class #4: Transform Conflict into Collaboration
75 minutes
Learn a step-by-step process to manage conflict and de-escalate larger challenges lying beneath the surface. We’ll teach you the skills to put conflict to work for you.
How Hone is different
Live learning
Small-group classes over video conference. Join wherever you are.
Interactive activities
Practice new skills in breakout rooms with like-minded professionals.
Real-world application
Apply new skills to your work by taking action and choosing a personalized Hone challenge.
Learning tracks
Curated paths to give you the straightest path to your leadership and career goals.
Book for your team
It’s easy to set up private programs for your team or organization — wherever your people are located.
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